"Don't let assholes rent space in your head."

How To Keep Hostile Jerks From Taking Over Your Online Community

Angry people looking for fights will inevitably try to poison successful Internet communities. Columnist Cory Doctorow looks at ways to remove the poison without killing the discussion too.

By Cory Doctorow

http://www.informationweek.com/shared/printableArticle.jhtml?articleID=199600005